HOW TO GET STARTED & WHAT TO EXPECT

Step 1

Fill out the contact form (or call us on 9054 4478) and our team will be in touch within 48 hours to find out what you’re looking for and answer any questions you have.

Step 2

We generally ask that you book in your first appointment and then the next three to ensure that you are able to see Gamze with enough regularity in the beginning to create momentum. Most people book these initial sessions in weekly or fortnightly. 

Step 3

You’ll receive an email or text message with our electronic intake forms which cover our cancellation policy, confidentiality agreement, policies, Medicare and credit card details, and to which you provide the required information and consent. You’ll also receive relevant questionnaires about your symptoms depending on what you’re coming to see us for.

Step 4

As part of the intake process you’ll also receive information about your eligibility for Medicare rebates. If you are eligible you will be directed to book an appointment with your GP, if you don’t already have a referral for a Mental Health Care Plan (MHCP), to get one. If you’ve already had sessions on a MHCP with another psychologist this year or have a partially used MHCP that you want to use with us, it’s really important that you let admin and Gamze know. This will enable us to accurately keep track of how many sessions you have remaining so that we can make sure that you don’t end up going over the limit and not be able to claim your rebate.

Note. For people who come to us with an eating disorder, your GP may give you an eating disorder treatment and management plan (EDP) instead of a MHCP.

Step 5

Email admin your MHCP referral letter and plan if you have one. If you’re not using a MHCP then you can skip this step.

Note. Some private health insurance companies will offer rebates for psychological treatment if you are not using a MHCP. Each will have different requirements so it is up to you to contact your own insurer and work out whether your treatment will have any cover.

Step 6

As per our cancellation policy, we’ll send you a reminder email 4 days before your appointment along with a reminder text 2 days before. You are required to cancel your session no later than 48 hours before the appointment time. To cancel you are welcome to phone us, leave a voicemail, or send an email. If you cancel within 48 hours you will be charged the full session fee and unfortunately Medicare rebates are not payable on missed sessions. We encourage you to cancel as soon as you can so that we can send people who are waitlisted  notification that a session has become available. If we are able to find someone to take your spot, we will waive your session fee and instead you will pay a $30 admin fee. Missed sessions that were not cancelled will incur the full session fee. Remember, you can always request a Telehealth session if you can’t make it to the practice but still want to attend.

Note. We are not inflexible. We understand that you may need to cancel due to sudden illness or a personal emergency that you could not have planned for. If you are in this situation, please contact us via phone or email to let us know as soon as you can. If you are ill with cold symptoms, we encourage you to let us know as soon as possible. We can offer you Telehealth or will reschedule if you are too unwell for therapy.

Step 7

On the day of your first therapy day, make sure you give yourself plenty of time to get to the practice. We are located in a building that houses other types of non-health businesses. On your first day we ask that you use the intercom to buzz Studio 9 and Gamze will come and greet you at the front door of the building. 

Step 8

You’re not required to bring anything to therapy but it’s always a good idea to think about your goals. When thinking about what you hope to achieve by having therapy ask yourself questions like …

“If therapy worked, how would my life be different”

“What would I be doing that I don’t do now”

“What would there be more of in my life, and what would there be less of”

“How will I know that therapy has worked”

“How will others be able to tell that therapy has been effective for me”

Step 9

Sessions run for 50 minutes + 10 minutes to wrap up and book any further appointments. Gamze will begin by going over some of the information you will have received and consented to during intake such as confidentiality and its limitations, record keeping, and the cancellation policy. She’ll then begin the assessment process which generally takes 1-2 sessions to complete. You’ll initially be asked about what has brought you to therapy, details about any symptoms you’re experiencing, and further information about any thoughts, feelings, bodily sensations, behaviours, urges, and triggers that are associated. Gamze will assess how your mood has been, and whether anxiety is present, and may also ask you about any previous distressing or traumatic events that you’ve experienced. Gamze will ask you questions about self-harm behaviours, suicidal/homicidal thoughts, and your use of alcohol and drugs. Gamze will ask about your current functioning such as eating, sleeping, exercising, working, living circumstances, hobbies and interests, and your social supports. She will also ask you about your family including your family of origin (parents or caregivers and siblings), and she will ask questions to get a sense of your early experiences.

You are under no obligation to answer, and you are encouraged to provide feedback if you’d like to slow down or return to a topic at a later stage. It’s not uncommon for people to become emotional when talking about what has brought them to therapy or past experiences. Many people have spent months or even years suffering, and all too frequently, suffering in silence, so that when they finally get a chance to tell someone what is happening, they become more emotional than they had anticipated. 

Step 10

At the end of the first session Gamze will talk with you about what she thinks might be going on and a plan for how you might work together. You’ll discuss goals for treatment at this point and talk about what might be some of the barriers. Further assessment may be required, additional questionnaires may be emailed to you, and homework tasks may be given. You’ll also have the opportunity to ask questions and provide feedback. She’ll then go through any admin that needs to be done such as booking additional appointments before finishing up.

Step 11

If you are able to, we highly recommend not planning anything for immediately after therapy. If you can, try and have some quiet time after the session to process the experience and reflect. Journaling is encouraged, and even if you don’t want to keep a journal, make sure you use the notes app on your phone to write down any interesting observations or reflections you have between sessions. Therapy doesn’t just happen in the hour you spend with your therapist. The real work happens in between.

Step 12

Depending on what you have agreed to with admin, your session fee will either be charged to the credit card we have on file, or you will be emailed an invoice with our account details for a money transfer. Medicare rebates may be processed on the spot or on the Friday by admin, and it may take a few days for the rebate to appear in your account. Information about fees and rebates

We hope our detailed 12 steps have answered any questions you have about what to expect at a first session. We’ve also provided further information in frequently asked questions